Terms and Conditions – Tech Soul Solution

Introduction

Welcome to IT Soul Solutions. These Terms & Conditions (“Terms”) govern your use of our website and all services provided by IT Soul Solutions (“Company,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to be legally bound by these Terms.

1. Services

We provide professional technology services including:

IT Support & Managed Services
Website Design & Development
Mobile App Development
Digital Marketing (SEO, PPC, Social Media)
IT Security & Web Security
Backup & Disaster Recovery
Server & Network Support

Service details, scope, timelines, and pricing are defined in individual proposals or agreements.

2. Service Agreements & Scope

Work begins only after proposal acceptance and required deposit payment.
All services are provided according to the agreed scope.
Scope changes require written approval and may involve additional charges.
Project timelines are estimates and may be affected by client delays or external factors.

3. Payment Terms

Deposits (typically 30–50%) are required for project-based work.
Invoices are due within 15 days unless otherwise stated.
Late payments may incur interest and service suspension.
Third-party costs (domains, hosting, licenses, ad spend, etc.) are billed separately and are non-refundable.
Refund eligibility is governed by our Refund Policy.

4. Client Responsibilities

You agree to:

Provide accurate information and timely feedback.
Grant required access to systems and accounts.
Ensure all provided content complies with applicable laws.
Maintain proper backups and security practices.

Delays caused by the client may extend timelines and incur additional costs.

5. Intellectual Property

Upon full payment, you own custom deliverables created specifically for your project.
We retain ownership of our frameworks, tools, templates, and methodologies.
You retain ownership of your content, branding, and business data.
We may display completed work in our portfolio unless confidentiality is requested.

6. Confidentiality & Data Protection

Both parties agree to protect confidential information and use it solely for service purposes.

We implement reasonable data security measures.
We do not sell client data.
Data handling is governed by our Privacy Policy.
Confidentiality obligations survive termination.

7. Warranties & Disclaimers

We warrant that services will be performed professionally and substantially according to agreed specifications.

However:

Services are provided “as is” beyond stated warranties.
We do not guarantee specific business results, rankings, uptime, or complete security.
Third-party services are outside our control.
Compliance with laws remains the client’s responsibility.

8. Limitation of Liability

To the maximum extent permitted by law:

Our total liability shall not exceed the amount paid to us in the previous 12 months or $10,000, whichever is less.
We are not liable for indirect, incidental, or consequential damages, including loss of profits or data.

Claims must be filed within one (1) year of the event.

9. Indemnification

You agree to indemnify and hold IT Soul Solutions harmless from claims arising from:

Your violation of these Terms
Your content or materials
Your misuse of services
Legal or regulatory violations

10. Third-Party Services

Our services may integrate with third-party providers (hosting platforms, ad networks, payment processors, etc.). We are not responsible for their availability, policies, or performance.

11. Termination

Either party may terminate ongoing services with written notice (typically 30 days).

We may suspend or terminate services if:

Payments are overdue
Terms are violated
Services are used unlawfully

Upon termination:

Outstanding payments become due.
Access to services may be revoked.
Confidentiality obligations continue.

12. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, internet failures, or cyberattacks.

13. Dispute Resolution

Before legal action, both parties agree to attempt good-faith negotiation.

If unresolved:

Disputes may proceed to mediation or binding arbitration in the applicable jurisdiction.
Class actions are waived.
Governing law: Applicable laws of our operating jurisdiction.

14. Modifications

We may update these Terms periodically. Changes apply to new services and will be posted with an updated date. Continued use constitutes acceptance.

15. General Provisions

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement.
If any provision is unenforceable, the remainder remains valid.
Electronic agreements and signatures are legally binding.

Contact Information

IT Soul Solutions

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (IST)

Saturday: 10:00 AM – 4:00 PM (IST)

Sunday: Closed

For legal or general inquiries: legal@yourwebsite.com

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.